Technical Support Engineer (Middle)

Technical Support Engineer (Middle) at Spotware in Limassol, Cyprus. Investigate and resolve technical issues, use SQL, handle support tickets. Office-based, rotating shifts.

Investigate and resolve technical and product-related issues Analyse logs, application behaviour and connectivity Use SQL for troubleshooting and investigations Handle support tickets and chats from request to resolution Reproduce issues and work with technical teams on escalations Maintain documentation and shift handovers

2+ years of relevant technical support experience Hands-on troubleshooting experience Understanding of TCP/IP and DNS Practical SQL skills Ability to investigate issues independently and take ownership Good English for tickets, chats and team communication A plus: Experience in fintech, brokerage or trading platforms, as well as API integrations, FIX, liquidity bridges, scripting, AI troubleshooting tools or MT4/MT5.

Location: Limassol, Cyprus — office-based Rotating shifts after training, 24/6 coverage including Saturdays