Junior Technical Support Specialist

Pulsea, a fitness business ecosystem, seeks a junior technical support specialist for remote work. Salary 50,000-65,000 RUB/month plus KPI bonuses.

Responsibilities: • Handle technical inquiries from clubs and studios via Telegram, chat, and email • Investigate issues with bookings, payments, push notifications, and membership updates • Check club settings in admin panel, reproduce errors, collect data: steps, screenshots, logs • Create tasks for developers, track status, and inform clubs when resolved • Assist clubs with onboarding: payments, app, data migration, integrations • Update knowledge base and instructions for common issues

Important: • Understanding of websites and apps: browser, cache, accounts, app versions • Systematic problem-solving approach • Clear and concise writing, ability to explain complex things simply • Calm and polite demeanor under pressure • Attentiveness and follow-through • No experience required, we'll teach everything Nice to have: • Experience in support, helpdesk, or testing • Basic understanding of API and HTTP requests, experience with Postman • Ability to use DevTools in browser • Basic SQL • Experience with task trackers (Jira, YouTrack, etc.) or helpdesk systems • Familiarity with fitness industry or club CRM • Basic English

What we offer: • Fully remote work • Salary from 50,000 to 65,000 RUB per month + KPI bonuses • Flexible schedule by agreement • Product training at start and mentor from development team • Growth to second-line specialist, tester, or account manager • Work in a young team: your findings directly impact the product