Technical Support Engineer (Elevator Drives)

Technical support engineer for elevator drives at Ancor. Provide engineering support, commissioning, and diagnostics for elevator control systems and drives.

Tasks: - Provide technical and engineering support to clients, partners, and service organizations on elevator control systems and drive technology. - Analyze client technical issues, participate in fault diagnostics, and propose solutions to improve equipment reliability and efficiency. - Perform on-site commissioning, setup, and testing of equipment at client sites during trials, implementation, and commissioning. - Configure and diagnose elevator controllers, frequency converters, traction drives, encoders, synchronous motors, and related electrical systems. - Support clients in configuring elevator control cabinets and integrated controllers. - Collect market and client feedback, identify new technical and product needs. - Transfer proposals for product improvements, new features, and technical solutions to R&D/development teams. - Participate in preparing technical solutions for clients together with the sales department. - Support the commercial team in competitor analysis, technical comparisons, and strategy for target clients. - Participate in technical presentations, client training, and equipment demonstrations as needed.

Requirements: - Higher or secondary specialized education in electrical engineering, electronics, automation, mechatronics, control systems, or related technical fields. - Practical experience with elevator equipment: installation, adjustment, commissioning, maintenance, diagnostics, or technical support. - Understanding of elevator system architecture and operation principles: control cabinets, integrated controllers, frequency converters, traction drives, synchronous motors, encoders, sensors, safety circuits, and fault diagnostics. - Experience in configuring, parameterizing, and diagnosing drive and control equipment. - Significant advantage: practical experience with Inovance/Monarch equipment, including NICE3000, NICE3000+, NICE3000new, NICE series, and similar elevator drives and control systems. - Knowledge of other manufacturers' elevator automation and drive equipment is a plus. - Willingness to work independently, travel to clients, and solve non-standard technical tasks. - Developed communication skills: ability to interact with client technical specialists, installation organizations, service engineers, and sales department. - English: confident level for technical documentation, correspondence, and interaction with international colleagues. - Chinese is a plus but not mandatory.