Technical Support Engineer (API)

Technical Support Engineer (API) at Gate.com, a global CEX. $4,000–$6,000/month, remote, full-time. Support institutional clients with API integration, REST/WebSocket troubleshooting, docs, and product feedback.

Gate.com is a top-tier global CEX serving 50M+ users across spot, futures, and wealth management. Key Responsibilities: — Support institutional clients on API integration, configuration, and troubleshooting. — Investigate REST/WebSocket issues: authentication, order placement, connectivity, error codes. — Translate recurring client issues into structured product improvement proposals. — Maintain and improve API docs, integration guides, and internal knowledge bases. — Collaborate with Product, Engineering, and QA on new API features and launches.

— CS/IT degree or equivalent technical background. — Solid understanding of REST API, WebSocket, HTTP, and authentication mechanisms. — Strong root-cause analysis and structured problem-solving skills. — Fluent English; able to communicate technical concepts to mixed audiences. — Comfortable managing multiple client issues in a fast-paced environment. Nice to Have: — Experience in crypto exchanges, fintech, or institutional trading support. — Familiarity with spot/futures trading, order types, and account structures. — Background supporting quant teams, market makers, or API traders.

Salary: $4,000 – $6,000 per month Remote work Full-time employment