Team Lead in iGaming

Looking for a Team Lead in iGaming to manage through Desk Managers and Supervisors. Remote worldwide, international direction.

Role: Manage the direction: Desk, SV, teams; Responsibility for metrics: retention, deposits, GGR of VIP segment, reactivation, churn, offer effectiveness; Build and optimize processes: regulations, scripts, checklists, escalation matrix; Quality control: QA of calls and chats, reviews, calibrations; Team and management development; Cross-functional work: analytics, product, anti-fraud, finance, marketing.

At least 2 years of management experience; Experience managing through other managers (Desk, SV); Fluent Russian and English; Understanding of iGaming: product, bonus mechanics, cashback, rakeback, anti-fraud, KYC, compliance; Confident work with numbers: Excel/Google Sheets, dashboards, BI; Leadership through trust, not fear.

Remote work, Worldwide; International direction; Real responsibility and influence on results; Development and growth within the company; Flexible start of day from 10-13 (8h + 1h lunch).