Team Lead Account Managers / Operations Team Lead

NOTA, an international fintech company, seeks a Team Lead for Account Managers / Operations to lead a client support team, manage onboarding, service quality, and team development. Remote, full-time.

Company: NOTA — an international fintech company developing payment infrastructure for B2B clients: multi-currency accounts, international payments, FX, mass payouts & collections, fiat/crypto on-off ramp, API and White Label solutions. Tasks: - Managing a team of Account / Operations Managers. - Controlling onboarding of B2B clients: KYC/KYB, account activation, launching first transactions. - Controlling client service, SLA/request processing times, and communication quality. - Supporting key and VIP clients, resolving complex cases and escalations. - Participating in launching API integrations and White Label projects. - Coordinating client issues with AML/Compliance, Legal, Finance, IT/Product, and Sales. - Developing and implementing SOPs, scripts, knowledge base, and KPIs. - Analyzing client requests and improving internal processes. - Implementing AI tools and automation in team workflows. - Conducting one-to-one meetings, training, and evaluating employee performance.

Requirements: - 3+ years of experience in Account Management, Client Operations, Customer Success, or Payments. - Experience in fintech, payments, banking, FX, crypto, or other financial services. - At least 1 year of team management experience. - Understanding of international payments, FX, corporate accounts, KYC/KYB, and AML. - Experience with B2B clients and complex client cases. - Understanding of API integrations and/or White Label is a plus. - Experience with KPIs, SLAs, CRM, and operational reporting. - Strong leadership and communication skills. - English Upper-Intermediate (B2) or higher.

We offer: - Remote, full-time. - International fintech environment and complex B2B payment products. - Opportunity to directly influence client and operational processes. - Direct interaction with leadership and key teams. - Opportunity to develop the Account/Operations function and team. - Competitive fixed salary + KPI-based bonus.