Service Manager

Remote service manager for a company producing and delivering garden products. Responsibilities include client communication, order tracking, and handling complaints. Salary 53,000 RUB/month, full-time, official employment.

We produce and deliver products for dachas and suburban areas. Sales managers place orders, and you manage them further: communicate with the client, monitor deadlines, delivery and installation, resolve issues if something goes wrong. Responsibilities: 1. Each day remind clients about the arrival of craftsmen and delivery for tomorrow, and check addresses and geolocations in orders. 2. Conduct correspondence in amoCRM and call clients: coordinate details, deadlines, reschedules (many calls, this is the core of the work). 3. Finalize orders after sales managers and submit them to contractors. 4. Maintain an order calendar and document with orders. 5. Prepare information for contracts and send them to clients. 6. Process claims and complaints: communicate with the client, record in the work chat, maintain a tracking table. 7. After installation, send photos and videos to the client, request feedback, and send care instructions. 8. Send an end-of-day report with figures.

Experience working with clients for at least 1 year (service, support, logistics, sales). Calm, competent speech: you are the face of the company on the phone and in correspondence. Ability to handle stress when the client is dissatisfied and find solutions. Attention to dates, addresses, and details (an error in an order costs money). Confident work with spreadsheets and calendar; amoCRM and everything else will be learned on the job.

Salary 53,000 ₽ net. Official employment under the Labor Code of the Russian Federation. Fully remote. Schedule 5/2 from 10:00 to 19:00 Moscow time, floating days off. Training at the start: video lessons, regulations, supervisor support. Season is in full swing, can start quickly.