Senior Customer Service Manager

Senior Customer Service Manager at a manufacturer: process orders in 1C, coordinate shipments, improve processes. Hybrid work, salary + annual bonus, DMS. Requires 1C:UT 11, Excel.

Processing client orders and monitoring their fulfillment at all stages — from order receipt to shipment. Working in 1C: Trade Management 11, processing orders, sales, returns and adjustments. Controlling correctness of primary documentation. Interaction with sales department, accounting, warehouses and transport companies. Organization and control of shipments to clients. Interaction with responsible storage warehouses, control of warehouse operations and balances. Resolution of non-standard situations related to orders, shipments, returns and client claims. Monitoring order fulfillment deadlines and quality of client service. Preparation of operational reporting, working with data in Excel. Identification of recurring errors and problems in work processes, proposing solutions to eliminate them. Participation in improving internal regulations and optimizing business processes.

Higher or incomplete higher education (preferably technical, economic or management). Confident practical knowledge of 1C: Trade Management 11 (UT 11). Desirable experience with responsible storage warehouses, understanding of the warrant system of warehouse accounting in 1C. Good knowledge of Excel: formulas, pivot tables, data processing and analysis. Understanding of the document flow of a wholesale trading company. Knowledge of order processing, shipment, returns and interaction with transport companies. Knowledge of electronic document management systems (EDO).

Official employment in the staff of the manufacturer company. Voluntary health insurance. Hybrid work format. Salary + annual bonus.