VIP Account Manager (iGaming) | LATAM

VIP Account Manager for iGaming team in LATAM. Manage VIP and pre-VIP players, retention, bonuses, and LTV. Spanish C1+ and English B2+ required.

Identify and develop pre-VIP players into full VIP status through personalized engagement strategies. Build and maintain strong, trust-based relationships with current VIP players. Monitor and manage each player's progression through loyalty levels. Proactively identify churn risks and implement timely retention measures. Analyze financial and product metrics across your assigned portfolio. Manage bonuses, benefits, and personalized offers to maximize LTV. Serve as the primary point of contact for VIP players, delivering a white-glove experience. Collaborate with CRM, product, and finance teams to align incentives with business goals.

3–4+ years of experience in gambling/iGaming, specifically with VIP players. Strong understanding of GGR, NGR, LTV, churn rate, and other key metrics. Proven ability to manage client relationships and drive upsell/retention. Spanish C1+ — mandatory (primary language for LATAM players). English B2+ (internal company communication). Experience managing bonuses, promotions, and loyalty programs.