Technical Support Specialist (1st Line)

Vestan seeks a remote 1st line Technical Support Specialist for a B2B streaming platform. Shift schedule 2/2 (8:00-20:00 / 20:00-8:00 GMT+3). Pay: 600-800 USD net. Requires fluent written English.

We are a B2B streaming platform providing our product to partners worldwide. Responsibilities: - 24/7 monitoring of company services and prompt incident response. - Performing 1st line technical support tasks: independently resolving issues within scope or escalating with mandatory logging. - Working with broadcasts and partner requests. - Fast processing of partner inquiries. - Monitoring broadcasts with regular response throughout the shift. - Receiving and processing internal and partner requests via Slack, Telegram, WhatsApp. - Passing current information and shift report. - Periodic testing (every 3/6/9/12 months) on topics: area of responsibility, product updates, troubleshooting, internal regulations.

- Experience in technical support or related field is a plus. - Confident computer and online service skills. - Ability to learn quickly and make decisions in stressful situations. - Fluent written English – mandatory. - Responsibility, attentiveness, teamwork.

- Official paid vacation – 28 calendar days per year. - Vacation pay – full salary (excluding bonus part). - Additional shifts covering vacations paid at fixed rate. - Vacation schedule agreed at least one month in advance. - KPI system (bonus part of salary) based on: - Broadcast monitoring. - Response speed in chats. - Quality of incident resolution. - Supervisor evaluation. - Accuracy and completeness of reporting. - Effectiveness of system monitoring.