Team Lead Key Account Manager (B2B)

Team Lead Key Account Manager (B2B) at an international holding developing online entertainment B2B platforms. Office in Limassol, Cyprus. Requires 3+ years in B2B account management and team leadership.

We are looking for a Team Lead Key Account Manager for an international holding developing B2B platforms in online entertainment. Understanding of the gaming industry specifics and experience with B2B clients in IT/digital is important. The role suits a specialist who can build long-term partnerships, conduct complex negotiations, coordinate client and technical teams, and develop employees and improve client service processes. Responsibilities: – Manage the KAM team: develop employees, help solve complex client cases, and establish unified work standards; – Build long-term relationships with B2B clients and manage their expectations; – Conduct negotiations on timelines, budget, priorities, and scope of work, convincingly defend company interests; – Coordinate KAM interaction with PM, Product, analytics, development, and QA; – Assess the impact of client requests and changes on timelines, budget, and technical implementation; – Control client service quality, margin, and financial performance of the client portfolio; – Handle complex situations, manage escalations, and optimize internal processes and documentation.

– Experience in the gambling industry; – 3+ years in B2B Account Management / client service in IT or digital development; – Experience managing a team, mentoring, or coordinating specialists; – Understanding of IT development processes and interaction between business and technical teams; – Strong B2B negotiation skills, expectation management, and objection handling; – Systems thinking, high responsibility, and the ability to find solutions in complex client situations; – English at B1 level or higher for working communication with international clients and teams.

– Work in the office in Limassol, Cyprus; relocation to offices in Serbia and Armenia is also considered; – Official employment according to the legislation of the country of registration; – Assistance with documentation for relocation; – Corporate benefits: meals in the office, medical insurance and sports compensation after the probationary period, discounts on language courses; – Schedule 5/2 with fixed working hours; – Probation period up to 6 months with the possibility of early completion; – Competitive salary level, discussed individually.