Support Specialist L2

Support Specialist L2 at FANzino, an iGaming B2B provider. Shift work, responsibilities include API integration, technical support, and monitoring.

FANzino is a B2B provider of a new format of games in the world of online gambling. Responsibilities: - Consulting partners in internal communication channels; - Debugging and API integration; - Finding and fixing technical errors; - Monitoring product performance using Grafana and Kibana; - Processing reports of problems and bugs; - Maintaining and updating the internal knowledge base; - Preparing incident reports.

English from B2 level, excellent verbal and written communication skills; Minimum 1 year of experience in a similar position; Experience in web application support; Experience with API testing (Postman or Insomnia); Experience with browser DevTools (Network, Console, Application, etc.); Knowledge of MS Exchange, MS Office 365 and MS Outlook; Experience with Jira and Confluence; Experience in analyzing and interpreting logs (Kibana, Grafana); Bachelor's degree in Computer Science, Information Technology, Engineering or related field. Nice to have: Experience with cloud services support; Understanding of CRM, ERP or other business applications; Experience writing technical documentation; Knowledge of XML and JSON, REST architecture; Knowledge of HTML, CSS, SQL; Experience with Postman.

Shift schedule day/night 2/2 for 12 hours; Interesting tasks and professional team; Professional growth opportunities; Paid vacation and sick leave.