Support Specialist L2

Support Specialist L2 at FANzino (iGaming B2B live games provider). Shift day/night 2/2 12h, first 2-3 months 5/2 8h. Location: Cyprus or remote. English B2+, 1+ year support, API testing, logs, Jira/Confluence.

FANzino is a B2B provider of new-format games in online gambling. The company creates scalable live games without studios using video composition, emulation, and real-time outcome generation. Responsibilities: - Consult partners in internal communication channels; - Debug and integrate APIs; - Find and fix technical errors; - Monitor product performance using Grafana and Kibana; - Process reports about problems and bugs; - Maintain and update the internal knowledge base; - Prepare incident reports. Main tasks: - Provide second-line (L2) technical support for applications in a gambling company; - Interact and integrate with technology partners and clients; - Communicate internally with Project Management, Development, QA, and CSM teams; - Report bugs and product improvement suggestions; - Expand and support the support service knowledge base.

English B2+ with excellent verbal and written communication skills; Minimum 1 year of experience in a similar position; Experience supporting web applications; Experience testing APIs (Postman or Insomnia); Experience with browser DevTools (Network, Console, Application, etc.); Knowledge of MS Exchange, MS Office 365, and MS Outlook; Experience with Jira and Confluence; Experience analyzing and interpreting logs (Kibana, Grafana); Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Nice to have: - Experience supporting cloud services; - Understanding of CRM, ERP, or other business applications; - Experience writing technical documentation; - Knowledge of XML and JSON, REST architecture; - Knowledge of HTML, CSS, SQL; - Experience with Postman. Personal qualities: - Strong analytical skills; - Problem-solving skills; - Self-sufficiency and openness to learning.

Shift schedule: day/night 2/2, 12-hour shifts; First 2-3 months: 5/2, 8 hours; Interesting tasks and a professional team; Opportunities for professional growth; Paid vacation and sick leave; Location: candidates in Cyprus and remote specialists from different countries are considered; It is important that the main work tools are not blocked in the candidate's country; Willingness to work according to Cyprus time.