Specialist in Written User Support

Avito support team member handling user inquiries via chat and email. Shift schedule, full-time, remote/hybrid format. Benefits include health insurance and corporate sports.

Support is the face of the company: a team that is in touch with Avito clients every day via email, chat, and phone. We help private users and companies, explain how to use the service, and quickly resolve any issues. Tasks: - Handle user inquiries in chat and email in accordance with company quality standards; - Work with high inquiry volume: about 18-20 written requests per hour; - Find an individual approach to each user when resolving various issues; - Propose improvements to the product, knowledge base, operational processes, and tools to enhance service quality.

• Experience in customer service from 6 months; • Experience in remote or hybrid work; • Completed higher or secondary vocational education; • Attention to detail and ability to find an approach to any user, even in non-standard situations; • Competent speech and writing; • Confident PC skills and experience with CRM systems; • Typing speed from 170 characters/min; • Desire to develop and grow within the company.

• Shift schedule 5/2 with floating paired days off: 8-hour shift plus 1-hour break, start times fixed monthly: 7:00-16:00, 8:00-17:00, 9:00-18:00, 10:00-19:00, 11:00-20:00, 12:00-21:00, 13:00-22:00, 14:00-23:00; • Opportunity to influence the development and image of the support service in the company - leader in its segment in Russia; • Extended health care: voluntary health insurance, life insurance, oncology insurance; • Psychological support service, as well as financial, legal, and healthy lifestyle consultations for you and your family; • Corporate sports: group training, wellbeing app; • Special offers from partners and discounts on Avito services: accommodation booking, promotion services, mortgage insurance; • Meal compensation.