Job Details

Retention Manager role in Limassol for iGaming company. Focuses on player retention, LTV growth, and user engagement. Responsibilities include strategy development, CRM campaigns, and A/B testing. Offers €2,500 – €4,000 net salary plus performance bonus.

We are looking for a Retention Manager who will be responsible for player retention, LTV growth, and long-term user engagement. This is a key revenue-driving role focused on segmentation, analytics, and lifecycle marketing, directly impacting player value and business performance. Responsibilities: Own and develop the retention strategy (retention, reactivation, LTV growth) Build and manage dynamic user segments Analyze full player funnels: registration → deposit → repeat deposits → churn Optimize conversion rates across the entire lifecycle Launch and manage CRM campaigns (push / SMS / email / in-app) Develop personalized offers and bonus mechanics Manage VIP and high-value player segments Run A/B tests and validate hypotheses Identify growth opportunities based on user behavior Collaborate with Product, Marketing, and Support teams

Experience in Retention / CRM / Lifecycle Marketing iGaming / betting experience is a strong advantage Deep understanding of key metrics: LTV, Retention Rate, ARPU, Churn, ROI Experience with user segmentation (including dynamic segments) Strong analytical skills and funnel optimization experience Hands-on experience with CRM systems (Customer.io, Salesforce or similar) Data-driven mindset English — working proficiency

€2,500 – €4,000 net (in-hand) Final offer depends on experience and expertise Bonus System: Performance-based bonus: 10–30% of salary, tied to: LTV growth Retention rate improvement Repeat deposit rate What We Offer: Office-based role in Limassol Direct impact on core business metrics Fast-paced, product-driven environment with minimal bureaucracy Opportunity to work with international GEOs Real growth potential within the company and product team