Head of Retention

Head of Retention for an iGaming company with two brands (Casino + Sportsbook) in Limassol, Cyprus. Responsibilities include retention strategy, CRM revenue management, and team leadership.

Tasks: Develop retention strategy for both brands from onboarding to VIP and reactivation; manage CRM as a revenue management system: LTV, retention, CRM revenue share; behavioral segmentation and personalization; A/B testing as decision-making system; work with Product, BI, Marketing, and directly with CEO.

3+ years as Head/Lead CRM or Retention in iGaming; experience with Casino + Sportsbook is mandatory; understanding of player economics and ability to translate player behavior into revenue; experience scaling CRM across different geos and segments; native Russian/Ukrainian, English B2+.

Full autonomy in CRM structuring; direct impact on revenue and partnership with CEO; minimal bureaucracy; 28 vacation days + 10 sick days; annual loyalty bonus; conferences and training.