Head of Community and Player Support

Head of Community and Player Support at an international mobile game company. Leads Community Management, Player Support, in-game events, team development, and process optimization.

International company developing its own mobile product with a multi-million audience. Responsibilities: - Develop Community Management, Player Support, and in-game events. - Build and develop a department of in-game administrators and helpers. - Analyze player feedback, engagement metrics, and support quality. - Form initiatives to improve the game experience. - Establish effective interaction between players, support, community, and product team. - Manage the team and develop employees. - Optimize processes and improve department efficiency.

At least 5 years of experience in Community Management, Player Support, and/or working with game communities in game development. Experience building and developing teams. Experience managing employees and their professional development. Experience building Community Management and/or Player Support processes. Excellent communication skills and competent written communication. English at B2+ level. Interest and personal involvement in mobile games.