Community Moderator / Customer Support Specialist in Social Media

We are looking for a Social Media Moderator for a large project. Remote, hourly pay, shift schedule, GPC contract.

Provide customer support in comments on the organization's social media: answer user questions, help resolve client issues. Responsibilities: answer subscriber questions; assist in resolving client issues using internal information and team requests; register and track user inquiries on brand social accounts; communicate with brand community audience, following brand TOV; work according to internal regulations and SLA; work in Angry Space service; inform supervisor about complex cases in a timely manner.

Ability to calmly respond to negativity, ask clarifying questions, and understand the situation. Maintain a positive atmosphere in communities. Experience in a similar role is an advantage. Stable internet and computer. Ability to analyze and understand user issues. High level of literacy and business correspondence etiquette. Self-organization and perseverance.

Shift schedule with floating days off. Shifts: 9:00-15:00, 15:00-21:00, or 10:00-19:00 Moscow time. Remote work. Hourly pay. Contract under GPC.