CRM / Player Support Manager, Remote

Middle-level Player Support Manager for a remote project focused on player support, CRM communications, and retention development.

Project with a focus on player support, CRM communications, and retention development. Responsibilities: — Handling user inquiries in Telegram bot — Consulting on promo codes, bonuses, and platform rules — Support for deposits and withdrawals — Monitoring delays from payment systems — Transferring VIP / High-Rollers to Retention managers — Logging communications in CRM and Ticket System — Controlling statuses and resolution deadlines.

Experience in Customer / Player / CRM Support is a plus; excellent written communication; attentiveness and ability to prioritize; readiness to handle high volume of inquiries; ability to manage difficult conversations; basic skills in CRM, Ticket Systems, and Telegram; focus on service quality and KPIs.

Work with CRM and Player Support processes; opportunity to grow in CRM / Retention direction.