Job Details

Customer Support Specialist (L2) at paytech in Limassol. Fintech company seeking a specialist to resolve complex technical issues, troubleshoot problems, and support junior agents. Full-time, office/hybrid.

paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team. What you will do: ​Resolve complex customer technical issues end-to-end, providing clear updates throughout the process; ​Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis; ​Reproduce reported issues in test environments and escalate bugs to Engineering; ​Assist with internal testing of new features, AI, and releases; ​Document solutions and contribute to the internal knowledge base; ​Support and mentor junior agents.

What we expect: ​English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus; ​1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment; ​Strong understanding of APIs, payment systems, and basic SQL/database queries; ​Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users; ​Strong team collaboration skills; ​Ability to manage multiple tasks and priorities in a fast-paced environment.

What we offer: Competitive salary package and performance-based bonuses; Clear career progression path toward senior technical or product-related roles; Sports and lunch compensation; Ongoing technical training and professional growth opportunities; Work equipment tailored to your needs (Mac / Windows / Linux); Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view; The option to work in a hybrid format after the probation period; Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.