Job Details

Customer Support Engineer (L3) with conversational English, working Argentinian time (PT). Remote, outside of Russia/Belarus. Aspirity Solution is looking for a support engineer for a partner company. Responsibilities include L3 support, critical incident handling, and working with tickets.

Aspirity Solution is a development studio with over 10 years of experience creating web and mobile applications, no-code solutions, and AI agents for international clients. We are currently seeking a Customer Support Engineer for a partner's team. Responsibilities: - L3 support (Intercom, Jira, email, phone) - Handling critical incidents (P1) according to SLA - On-call duties (shifts, weekends, holidays) - Ticket management: - Escalating issues to development - Interacting with partners (Acronis, IONOS, Nextiva) - Supporting documentation and runbooks

3+ years in technical support / support engineering Experience with Intercom or similar (Zendesk, Freshdesk) API debugging: Postman, curl, DevTools English B2-C1 Readiness for on-call duties Experience with B2B clients Self-reliance Nice to have: Jira VoIP (SIP, WebRTC) AI/ML or chatbots QA experience Leadership / mentoring

Remote work Flexible schedule Payment in dollars from $20 USD per hour. Key skills / features: Work in a distributed team Support for high-load / mission-critical systems Time zones: priority for candidates willing to work in APAC / Pacific (China, Australia, Hawaii, PST) time zones