Job Details

Customer Support
On-site
Full time
May 4

VIP Customer Support Agent

VIP Customer Support Agent (On-site, Limassol, Cyprus) for an online casino team. Handle player queries, build relationships, and log interactions. Full-time, shift-based.

Be the dedicated point of contact for our highest-value players. Handle account queries, bonuses, withdrawals and escalations with speed and professionalism. Build genuine relationships with VIP clients across live chat, email and phone. Log interactions in our CRM and collaborate with the VIP Management team.

Experience in customer support (iGaming, hospitality or luxury service a big plus). Excellent English — both written and spoken. Calm, solutions-oriented and discreet under pressure. Comfortable with rotating shifts including evenings and weekends. Based in Limassol.

Competitive salary + shift allowances + performance bonuses. Full training and a clear path to Senior Agent / Account Manager. Modern office in central Limassol. International, people-first team culture.

Cyprus

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