Customer Service Quality Control Specialist

Remote part-time role (1–2 hrs/day) at a legal company, salary 15,000 RUB/month, calling clients to collect feedback and improve service quality.

The legal company is seeking a specialist to call clients and collect honest feedback about service quality. Tasks: • Call company clients; • Get feedback, identify dissatisfaction and comments; • Correctly handle negative feedback; • Record results in a spreadsheet and CRM; • Escalate important situations to the supervisor; • Collect positive reviews; • Prepare a short report and suggest ideas for service improvement.

• Experience in client phone communication; • Proper speech, tactfulness, friendliness; • Ability to listen and ask clarifying questions; • Confident work with messengers and spreadsheets; • Preferably experience in QCC, call-center, or customer care.

• Fully remote; • Mostly weekdays; • Client base is provided; • Direct interaction with the supervisor; • Long-term cooperation with good results. Important: no sales or legal consultations. Only quality control and objective feedback. Salary: 15,000 RUB per month (part-time).