Job Details

Customer Support
Mid-level
Remote
Full time
Apr 6

Customer IT Support Engineer

ENFINT is hiring a Customer IT Support Engineer. Fully remote position with flexible hours (Mexico time). Responsibilities include supporting clients, monitoring systems, and resolving technical issues.

What you’ll do - Support and resolve technical issues for clients using our AI Agents platform - Monitor system health and respond to incidents - Troubleshoot, prioritize, and escalate issues when needed - Coordinate cross-team incident resolution until full recovery - Communicate updates to stakeholders and customers - Lead post-incident reviews and improvements

What we’re looking for - 2+ years of relevant experience in IT support / operations - Basic SQL and API knowledge - Experience with monitoring tools (Grafana, ELK, Kibana) - Familiarity with ITSM systems and ITIL basics - Understanding of AI Agents is a plus - Python is a plus - Strong ownership and communication skills - English fluency required (Spanish is a plus)

Fully remote (except Russia, Belarus, Ukraine) ⏰ 09:00–18:00 (Mexico time, CST/CDT)

Grafana
Kibana
AI
Python
SQL
API
ELK
ITIL

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