Client Retention and Renewal Manager

Remote part-time role in online education and personal growth project. Focus on retaining clients of a closed club, no cold calls. Salary from 35,000 RUB + bonuses.

We are the team of Robert Oksuzyan, developing a large-scale project at the intersection of psychology, personal development, esoterics, and mindfulness practices. The project has a strong personal brand and a large audience: Robert Oksuzyan is a master of psychology with over 20 years of experience, his projects unite 600,000+ students and 600,000+ social media followers. We are actively growing and scaling, and now we are looking for a Renewal Manager. You will work only with clients of a closed club — no client search, no cold calls. Your task is to retain them: build relationships, remind about renewals, and win back those who hesitate or plan to leave.

Experience in sales, retention, or client support from 1 year is required. Experience in EdTech, online education, or subscription services is a plus. Ability to negotiate without pressure or manipulation. Competent written communication. Self-discipline and honest reporting in a table. Availability for part-time (half-day) work within an agreed window between 10:00–19:00 MSK.

Fixed 35,000 RUB (part-time, half-day). +10% for returning a client from quarantine (if a client left or disappeared from the channel and you brought them back). +7% for retaining a client (if they hesitated or planned not to renew, and you resolved doubts and they renewed). Technical renewals (client requested a link without doubts) are included in the fixed salary. Remote work, flexible working window.