Account Manager

Fintech payment system seeks an Account Manager to manage B2B clients, including onboarding, support, and growth. Full-time, remote, non-RF location. Requires 4-6 years in Account/Customer Success, B2B SaaS or IT, English B2+.

We are a dynamically developing payment system providing modern solutions for payment processing and financial operations. We are looking for an ambitious specialist ready to grow in fintech. Responsibilities: - Manage a portfolio of B2B clients: onboarding, support, development. - Conduct QBR/EBR sessions, identify new growth opportunities. - Monitor NPS, CSAT, churn rate, and timely mitigate churn risks. - Manage upsells together with the sales team. - Coordinate incident support. - Collect feedback and transfer insights for improvement. - Correctly fill out client cards, manage reporting in ERP, provide forecasts and analytical reports.

Experience: - 4-6 years in Account/Customer Success in B2B SaaS or IT. - Understanding of retention, expansion, ARR/MRR, CAC, LTV metrics. - Skills in managing multiple accounts and prioritizing tasks. - Fluent Russian and English not lower than B2 (oral/written). - Ability to negotiate at C-suite level. - Ability to work with CRM/ERP. Sales experience is a plus. - Location not in RF.

Remote work format. Schedule 5/2 from 10:00 to 19:00 Moscow time. Vacation: 28 calendar days. Business trips.