Technical Support Specialist

Technical Support Specialist at Emerging Travel Group (global travel-tech). Remote, salary 100,000 dinars gross, Serbian employment contract.

Responsibilities: • Resolve technical issues with hotel and room availability • Analyze alerts, logs, and metrics, find causes of failures, and test hypotheses • Work with API, HTTP, JSON/XML, and SQL • Interact with developers, QA, Product, internal users, and partners • Participate in improving processes, documentation, and automation, including AI tools

Expectations: • Experience in technical support, integrations, or IT operations • Ability to independently investigate technical incidents and find their causes • Experience with logs, monitoring, and metrics (Grafana is a plus) • Basic SQL skills • Understanding of HTTP/API, requests, responses, and response codes • English at B2 level for work calls and correspondence • Independence and proactivity Experience in travel or e-commerce, support of external integrations, automation, and work with AI tools is a plus.

We offer: • 100% remote work • Corporate English, training, and development • Corporate discounts on hotels and other services • Additional paid day off per quarter (MyTime Day Off) • Salary: 100,000 dinars gross • Employment under Serbian Labor Code