Technical Support Specialist

EcomCall is hiring a remote Technical Support Specialist for processing incoming calls and chats. Salary 225 RUB/hour, bonuses, training provided.

We are EcomCall, an outsourcing company specializing in handling incoming calls and consulting existing clients. Open recruitment for the project: Technical Support Specialist. Tasks: - Handle incoming calls, make outgoing calls to clarify information, process chats and email inquiries from small businesses and large federal chains. - Consult on cash register software, product labeling system 'Honest Sign', and licensing. - Record each inquiry in the system: fill client card, describe issue and actions. - Search for solutions in knowledge base, consult senior specialists or escalate to second line if needed.

Candidates residing in the Russian Federation. Training starts September 29, 5 days of training, paid.

Fully remote work. Stable payments every 10 days without delays. Low workload (average 60 calls per shift). Shifts: 2/2 starting at 6:00, 7:00, 8:00 or 9:00 MSK; 5/2 starting at 7:00, 8:00 or 9:00 MSK. Payment: 225 RUB/hour, monthly bonus up to 5,000 RUB.