Job Details

Customer Support
Mid-level
Remote
Full time
May 8

Technical Support Specialist / B2B Technical Support Specialist

RUB 60,000

NeuroVision is hiring a Middle Technical Support Specialist with 3+ years of IT experience for a full-time remote position. Salary: 50,000 – 60,000₽ net per month. Requires Russian citizenship and UTC+3 timezone.

Provide relevant answers to all client questions in support chats, sometimes by phone. Diagnosis and resolution of technical problems related to the operation of our products. Analytical analysis of situations in identity verification processes (image analysis, simple analytics). Interaction with the development team to transfer information about technical problems and suggestions for improving the service.

1. Experience in B2B technical support for at least 3 years or experience for at least 1 year as a developer / Data Scientist. 2. Higher education in IT. 3. Ability to work with technical documentation. 4. High level of communication. 5. Literate oral and written speech. 6. High level of responsibility. 7. Availability of a high-performance laptop. WILL BE A PLUS: Experience in identity verification / KYC / AML.

1. Fully remote work format. 2. Only fulltime. 3. Employment according to the Labor Code of the Russian Federation. 4. The company is accredited in the "Mintsifry". 5. Work in a product company.

KYC
b2b
AML
Data Scientist

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