Technical Operations Specialist

Fintech Unlimit is looking for a Technical Ops specialist to ensure the stability, performance, and reliability of all APM integrations within our PSP/fintech ecosystem. Full-time, office in Belgrade.

Areas of Responsibility: 1. Expert Incident & Problem Management: Serve as the highest escalation point for all critical APM-related issues across production and sandbox environments. 2. APM Performance & Monitoring: Develop, maintain, and optimize monitoring dashboards, alerts, and system health checks specific to APMs. 3. Integration & Merchant Support: Provide senior-level technical consultation to merchants integrating various APMs (e.g., Pix, Sofort, iDeal, Klarna, local wallets).

Required Skills & Experience: - Payment Systems: Deep, hands-on understanding of payment processing workflows, specifically APM models and related regional payment regulations. - APIs & Data: Proven experience with REST APIs, webhooks, JSON, and authentication protocols. - Monitoring & Logging: Proficiency with enterprise-grade monitoring and logging systems (Datadog, Grafana, Kibana, ELK Stack, Splunk). - Data Analysis: Strong proficiency in SQL for complex transactional data analysis. - Strong AI-driven mindset and curiosity about emerging AI technologies.

We provide: - Official contract - Medical insurance, fitpass, studying budget - Skills improvements, career opportunities and AI knowledge-sharing practices