Specialist of written user support

Customer support specialist needed, 18-20 written requests per hour, remote or hybrid, full-time shift work.

The Support team is the face of the company, daily in contact with clients via email, chat, and phone. We help individuals and companies, explain how to use the service, and quickly resolve any questions. Tasks: handle user requests in chat and email according to company quality standards; work with high volume of requests (18-20 per hour); find individual approach to each user; propose improvements to product, knowledge base, operational processes, and tools.

Experience in client service from 6 months; online marketplace experience is a plus; experience in remote or hybrid format; completed higher or secondary vocational education; attention to detail; competent spoken and written language; confident PC skills and experience with CRM systems; typing speed of at least 170 chars/min; desire to grow within the company.

Shift schedule 5/2 with floating pair days off: 8-hour shifts with 1 hour break, start times fixed monthly: 7:00-16:00, 8:00-17:00, 9:00-18:00, 10:00-19:00, 11:00-20:00, 12:00-21:00, 13:00-22:00, 14:00-23:00; opportunity to influence development of support service in a leader in its segment in Russia; extended health care: DMS, life insurance, oncological insurance; psychological support service and financial, legal, and healthy lifestyle consultations for you and your family; corporate sports: group trainings, wellbeing app; special offers from partners and discounts on Avito services: accommodation booking, promotion services, mortgage insurance; meal compensation.