Support Specialist L2

Support Specialist L2 at Fanzino (iGaming). On-site in Cyprus or remote. Shift work. English B2+, 1+ year experience.

Responsibilities: - Consulting partners in internal communication channels - Debugging and API integration - Finding and fixing technical errors - Monitoring product using Grafana and Kibana - Handling problem and bug reports - Maintaining and updating internal knowledge base - Preparing incident reports Main tasks: - Provide second-line technical support (L2) for applications in a gambling company - Interact and integrate with technology partners and clients - Internal communication with Project Management, Development, QA, and CSM teams - Report bugs and product improvement suggestions - Expand and support the support team's knowledge base

Requirements: - English B2+, excellent verbal and written communication - Minimum 1 year experience in a similar position - Experience supporting web applications - Experience testing APIs (Postman or Insomnia) - Experience with browser DevTools (Network, Console, Application, etc.) - Knowledge of MS Exchange, MS Office 365, MS Outlook - Experience with Jira and Confluence - Experience analyzing and interpreting logs (Kibana, Grafana) - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field Nice to have: - Experience with cloud services - Understanding of CRM, ERP, or other business applications - Experience writing technical documentation - Knowledge of XML and JSON, REST architecture - Knowledge of HTML, CSS, SQL - Experience with Postman

Company offers: - Shift schedule day/night 2/2 for 12 hours (first 2-3 months: 5/2 for 8 hours) - Interesting tasks and professional team - Opportunities for professional growth - Paid vacation and sick leave