Specialist of Technical Support

EcomCall is looking for a remote Technical Support Specialist to handle incoming calls, chats, and emails for small businesses and federal networks. Salary 225 RUB/hour, bonus up to 5000 RUB/month.

We are EcomCall, an outsourcing company specializing in handling incoming calls and consulting existing clients. We are opening recruitment for the project "Technical Support Specialist". Tasks: - Accept incoming calls, make outgoing calls to clarify information, process chats and email requests from small businesses and large federal networks. - Consult on cash register software, product labeling system "Chestny Znak", and licensing. - Record each request in the system: fill out the client card, describe the essence of the question and your actions. - Find a solution in the knowledge base, if necessary consult with senior specialists or transfer to the second line. Work schedule to choose from: 2/2 starting at 6:00, 7:00, 8:00 or 9:00 MSK; 5/2 starting at 7:00, 8:00 or 9:00 MSK.

Fully remote format of cooperation. Stable payments every 10 days without delays. Low workload on the project (on average 60 calls per shift). Training starts on 07.10, 5 days of training and you can start working. The days spent on training will also be paid. Salary: 225 RUB/hour, monthly bonus up to 5000 RUB. HR Irina will answer all questions and sign you up for training.