Service Engineer L1

Service Engineer L1 at an international iGaming IT company in Belgrade, Serbia. Office format, 4/4 shifts, relocation support.

We are an international product IT company developing and supporting high-load projects for large companies, mostly B2B solutions in entertainment, gaming, and sports. We are expanding our infrastructure in Serbia. We are looking for a Service Engineer L1 to work on the first line of technical support, infrastructure monitoring, primary diagnostics, and interaction with development and DevOps teams. Responsibilities: - Work on the first line of technical support - Monitoring, analysis, and coordination of incoming user requests - Receiving incoming tickets and primary interaction with developers/DevOps - Interaction with related departments - Work with JIRA ticket system - Development of monitoring and support tools - Handling Zabbix triggers - Technical support for internal users on the full range of IT issues - Conducting primary diagnostics procedures - Participation in incident and outage analysis and resolution - Performing interesting technical tasks for professional development

Requirements: - 2+ years of experience in IT - Experience with Graylog or analogues, Grafana / Kibana - Knowledge of Linux and confident command-line skills - Confident knowledge and practical experience with Zabbix - Knowledge of TCP / UDP protocol principles - Knowledge of virtualization systems - Experience with IPMI / iDRAC Nice to have: - Higher, incomplete higher, or secondary education in IT - Knowledge of MySQL, DNS, Nginx, Proxmox, iptables, Ceph, Exim, VoIP, Grafana - Advanced user-level Linux administration - Ability to read and analyze system logs - Basic knowledge of Ansible - Knowledge of Winback and ability to work with IIS - Composure, good speech, and stress resistance

Office format in Belgrade, Serbia. Work schedule: 4/4 shifts of 12 hours (day and night shifts). Relocation support provided.