Product Owner / Product Manager — трансформация Operations ОТП Банк

Product Manager for Operations transformation at OTP Bank. Salary above market average + quarterly bonus. Moscow, hybrid (3 days office, 2 days remote). Full-time.

We are a team that turns Operations with a predominance of manual labor into a technology center where everything 'flies'. We are rebuilding Operations from scratch, gathering a strong change team and building a new run&change culture. Honestly: now there is a lot of manual labor and weak automation under the hood. That is why here you can achieve a noticeable result — quickly and with your own hands. Our Operations includes back-office, operational block and credit administration: payments and transfers for individuals and legal entities; collection processes (FNS, FSSP); settlements with partners; handling client requests on the back-office side: refunds, etc. Tasks: transformation of processes (AS IS analysis, search for manual labor, duplication and operational risks, design TO BE), automation and simplification (standardization, centralization, AI implementation), portfolio and roadmap management (business case, prioritization, deadlines), working with IT (business requirements, scope control), implementation to results (UAT, business acceptance, measuring effect), and cross-functional leadership.

• 3–5 years experience as PO/PM/change lead in a bank or fintech • Deep knowledge of back-office products and processes: payments, collection, credit administration, client requests • Strong business analysis: BPMN, AS IS/TO BE, requirements, user stories, acceptance criteria • Technical literacy: integrations, API, data, SQL — confident dialogue with IT • Practical experience in process automation and AI implementation — from idea to working solution with confirmed effect • Experience with BPM, workflow or low-code automation is a plus • Ability to calculate effect: TAT, FTE, operation cost, business case • Agile/Scrum/Kanban, Jira, Confluence • Active use of AI tools (ChatGPT, Claude, Perplexity, Copilot) in work and life • Drive, proactivity, responsibility for results

• Salary above market average + quarterly bonus for success — 4 times a year • Real impact: we build Operations from scratch, decisions implemented quickly • Strong change team and short path to decision-makers • Hybrid: 3 days in Moscow office + 2 days remote • Medical insurance (DMS) • Culture without bureaucracy: informal communication, open and free • Training and development, stability of an international banking group