Product Manager / CJE, Cross-Border Transfers

Product Manager for cross-border transfers at WB Bank. Full-time, office/hybrid in Moscow. Responsible for customer experience and metrics. Contact *****.

You will be responsible for the entire customer experience, from choosing a transfer method to the recipient receiving money, and for the metrics that depend on it: conversion, repeat transfers, support requests. Tasks: - Design customer scenarios together with a designer - Analyze the funnel: find where and why we lose customers, test hypotheses, calculate impact - Review customer inquiries with support and operations, eliminate root causes - Resolve issues with counterparties that affect the customer journey - Conduct research, prioritization, and backlog management, set tasks for development

Expected: - Experience in customer scenarios or product analytics with concrete results you can show - Independent work with data and decisions backed by numbers - Understanding how fees, rates, and timing affect customer choice and behavior - English for correspondence and calls with counterparties Nice to have: - Experience in fintech or banking - Strong technical or economic education - Personal experience with international transfers

Conditions: - Product in active growth: new countries, partners, and scenarios appear constantly - Wildberries ecosystem audience: changes are immediately visible in numbers on large traffic - Fast decisions: from hypothesis to production without long approvals. Weekly sprints - Own area of responsibility and metrics you really influence - Dedicated development team - Medical insurance, free meals