Job Details

Payments & Payouts Officer role in Fintech, based in Limassol, Cyprus. Full-time, on-site. Responsibilities include managing transaction lifecycles, reconciliation, and exception handling for various payment methods.

As a Payments & Payouts Officer, you will be the gears behind the machine, ensuring that capital moves seamlessly and securely across our global network. In the high-velocity world of Forex, where liquidity and speed are everything, you’ll manage the lifecycle of funds—from initial deposit to complex multi-currency withdrawals. The Mission To maintain a frictionless financial experience for our clients by processing transactions accurately, optimizing payment routing systems, and leveraging collaborative tools to ensure peak operational efficiency. Core Responsibilities • Transaction Lifecycle Management: Oversee the daily processing of incoming client deposits and outgoing withdrawals via Wire Transfer, SEPA, Credit Cards, and E-wallets (Neteller, Skrill, etc.). • Reconciliation: Perform daily bank and PSP (Payment Service Provider) reconciliations to ensure internal ledgers match external statements. • Exception Handling: Investigate and resolve "stuck" payments, rejected transfers, or discrepancies in banking data. • PSP & Banking Relations: Monitor the performance and success rates of various payment gateways; suggest shifts in traffic to optimize costs and speed. • Operational Reporting: Utilize data visualization to track Key Performance Indicators (KPIs) such as average processing time, transaction success rates, and fee analysis. • Workflow Automation: Use collaborative tools to streamline communication between the finance department and customer support teams.