Job Details

MEDvidi is hiring a remote Patient Support Specialist (Tier 1) for their digital health company. The role involves providing first-line support to patients via chat, email, and calls, assisting with prescriptions, billing, and platform inquiries. Requires C1-C2 English and 2+ years of remote customer support experience.

Join MEDvidi - a fast-growing digital health company improving access to mental health care across the United States. We’re looking for a Patient Support Specialist to become the first point of contact for patients and provide empathetic, structured, and high-quality support. What you’ll do: - Support patients via chat, email, and calls - Help with prescriptions, pharmacies, billing, and platform questions - Guide patients through their journey with clarity and empathy - Escalate complex cases and collaborate with internal teams - Keep patients informed and ensure a smooth experience

What we’re looking for: - English level C1–C2 - 2+ years in customer/patient support (remote experience) - Strong communication and problem-solving skills - Ability to stay calm in emotionally sensitive situations - High level of empathy, ownership, and attention to detail - Availability to work evening shifts (US time zones) Nice to have: - Experience in healthcare / telemedicine / mental health - Familiarity with HIPAA, EHR, or CRM systems - Experience supporting US customers

What we offer: - Fully remote (EU) under B2B - Competitive compensation in USD - Health insurance after probation - Sports and wellness budget - 19 vacation days + 3 wellness days - Paid sick leave - Gifts for life events