Operations Agent / Payment Processing & Customer Support

Operations Agent / Payment Processing & Customer Support at SendNOW, Canadian FinTech startup. Remote, full-time, evening/night shift. Fix $1,000-1,200 + team bonus up to $500, paid in USDT.

SendNOW is a Canadian FinTech startup enabling international money transfers to 194 countries, including complex regions such as Russia, Belarus, Sudan, etc. We are looking for a universal agent to help clients use the service quickly and comfortably. Responsibilities: - Work in corporate CRM: reconcile statuses, close tickets, add comments to the accounting system. - Process incoming support chat requests. - Process transfer requests: verify data, execute operations, calculate exchange rates. - Conduct transactions through external payment channels (Crypto, P2P, payment services). - Check clients according to AML/KYC procedures. - Identify SCAM transactions, analyze suspicious operations and clients. - Escalate non-standard situations. - Create cash withdrawal requests. - Handle financial claims and reviews on monitoring platforms; improve service ratings. - Provide customer service. - Work with accounting tables. - Participate in daily meetings, calls, and team discussions.

3+ years of experience in currency exchange, international transfers, or payment systems. 1+ year of experience in customer support. Confident use of Telegram, browsers, Google Sheets; quick adaptation to new tools. Confident experience with major exchanges (OKX, Bybit, Binance, MEXC, HTX, etc.). Ability to resolve disputes (appeals, disputes, problematic payments) with counterparties and clients. Teamwork and mutual help. Result-oriented: high engagement and desire to improve every day. Willingness to work evening and night shifts (5/2, Saturday-Wednesday, 17:00-02:00 MSK).

Remote work: productivity does not depend on location; work from anywhere with Wi-Fi. Strong professional team that moves the product forward. Minimal bureaucracy and fast decisions; we value speed, flexibility, and common sense. Open culture: ideas and initiatives are heard, and you can implement them in practice. Salary: fixed $1,000-1,200; after probation, opportunity to receive a team bonus up to $500. Payments in USDT. Schedule: evening/night shift 5/2 (Saturday-Wednesday) from 17:00 to 02:00 MSK.