Lead ORM Manager

Lead ORM Manager vacancy at a fintech company in Limassol, Cyprus. Full-time, office-based. Lead the online reputation management team, define strategy, develop SERM, coordinate with PR/SMM/Support/Legal.

Responsibilities: - Define ORM strategy and ensure its implementation. - Lead the ORM team: set priorities, distribute workload, monitor results, develop specialists. - Build a feedback management system. - Monitor the brand's reputation across international platforms: social networks, media, niche communities, forums, review services. - Develop approaches to handling negativity, complex inquiries, and reputation crises. - Develop the SERM direction and work with search engine results. - Coordinate with PR, SMM, Support, Legal, and other departments. - Evaluate ORM activities, analyze reputation risks, prepare regular reports.

Requirements: - 5+ years of experience in ORM. - Experience leading a team and organizing its work. - Understanding of the fintech industry and reputation management specifics. - Strong knowledge of SERM and experience with review platforms. - Practical experience using Brand Analytics, YouScan, Mention, Medialog, or similar services. - Experience developing internal standards, regulations, and workflows. - Skills in managing reputation crises and handling negative feedback. - English at B1 level or higher.

Offers: - Office work in Limassol with a flexible start of the working day. - Official employment and work visa support for the employee and family members. - Relocation support to Cyprus covered by the company. - 22 paid working days of vacation and medical insurance. - Meals, snacks, and a comfortable working space. - Corporate events, team building, English and Greek language classes. - Compensation for sports activities.