Helpdesk Specialist

Fintech company with an office in Cyprus is looking for a Helpdesk Specialist in Limassol. Full-time position.

Ensure uninterrupted operation of equipment in the IT department's area of responsibility (computers, printers, network equipment, etc.); Prepare workplaces (set up PCs, issue access); Install/configure and troubleshoot software; Provide technical support to users on-site and via remote access; Register requests in ticketing systems, consult users, and resolve incidents; Communicate with company employees in writing in Russian and English (level B1 or higher); Carry out modernization and maintenance of the company's LAN; Encrypt/decrypt work PCs; Maintain documentation.

At least 2 years of experience in technical support; Understanding of how ticketing systems work (experience with Atlassian products (Jira/Confluence) is a plus); Developed technical knowledge; Good knowledge of macOS/Windows/Linux operating systems; Knowledge of PC hardware, ability to diagnose and fix problems; Knowledge of network principles; Ability to troubleshoot; Communication skills and desire for professional development.

We offer work in a sunny office in Cyprus! We guarantee 28 days of vacation and paid days off for recharging. We sponsor a monthly team gathering to have a great time together. We give a deposit to the Benefit bar: spend it on sports, psychologist, languages, or studies.