Helpdesk Specialist

Fintech company with an office in Cyprus seeks a Helpdesk Specialist. Full-time, based in Limassol. Responsibilities include IT equipment support, software troubleshooting, and user assistance.

Responsibilities: - Ensure uninterrupted operation of IT equipment (computers, printers, network equipment, etc.) - Prepare workstations (PC setup, access provision) - Install/configure and troubleshoot software - Provide technical support to users on-site and via remote access - Register requests in ticketing systems, advise users, and resolve incidents - Communicate with employees in Russian and English (B1+) - Perform network modernization and maintain LAN - Encrypt/decrypt work PCs - Maintain documentation

Requirements: - 2+ years of experience in technical support - Understanding of ticketing systems (Atlassian Jira/Confluence is a plus) - Broad technical knowledge - Good knowledge of macOS/Windows/Linux - Knowledge of PC hardware and diagnostics - Understanding of network principles - Troubleshooting skills - Communicative and eager to develop professionally

Conditions: - Work in a sunny office in Cyprus - 28 days of vacation and paid days off - Monthly team events sponsored - Benefit bar deposit for sports, psychologist, languages, or studies