Job Details

Head of Support role in a fast-growing international product company. Responsibilities include developing customer success strategies, leading a team, and collaborating cross-functionally. Fully remote.

Develop and implement customer success strategies to ensure customer satisfaction, retention, and revenue growth. Leading and managing the customer success team: Building a high-performing team by hiring, training, coaching, and developing team members. Setting clear goals and objectives for the team and ensuring they are met. Providing guidance and support to the team to ensure they are delivering exceptional customer experiences. Work cross-functionally with other departments to ensure that customer needs are met and issues are resolved in a timely and effective manner. Developing and implementing customer success strategies: Creating and implementing customer success strategies that align with the company’s goals and objectives. Identifying and implementing best practices for customer success. Analyzing customer data and feedback to improve the customer experience. Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities and drive revenue growth. Measuring and reporting on customer success metrics: Identifying key performance indicators (KPIs) to measure customer success. Tracking and analyzing customer success metrics to identify areas for improvement. Reporting on customer success metrics to the executive team and other stakeholders. Stay up-to-date on industry trends and best practices related to customer success and share knowledge with the team.

4+ years of experience in customer success, account management, or related field, with at least 2 years in a leadership role. Strong leadership and management skills, with the ability to inspire and motivate a team. Excellent communication and interpersonal skills, with the ability to build strong relationships with team and internal stakeholders. Data-driven mindset, with the ability to use data to inform decisions and drive results. Strong project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously. Experience in SaaS or technology industry.

Fully remote work from anywhere in the world. Fast-growing international product company with ambitious goals and minimal bureaucracy. Strong team, supportive leadership, and real opportunities for growth. 20 working days of vacation, 5 paid days off, and paid sick leave. Corporate benefits: Online yoga and functional training. Corporate English classes (group & individual). Sports challenges, online games, and interest clubs. Online/offline team buildings and corporate events. Internal courses and training programs. Professional conferences and industry events.