Head of Retention

Head of Retention for iGaming company in Limassol, Cyprus. 2 brands (Casino + Sportsbook). Full autonomy in building CRM. Salary not specified.

We are looking for a person who will rebuild CRM into a revenue-driving system. • Lifecycle management: onboarding, activation, VIP, retention, reactivation • Segmentation and personalization • A/B testing as the basis for decisions • Working with Product, BI, Marketing, and directly with CEO

• 3+ years as Head/Lead CRM or Retention in iGaming • Casino + Sportsbook experience is mandatory • Understanding of player economics: LTV, bonus economics, revenue • Native Russian/Ukrainian, English B2+

• Full autonomy in building CRM • Direct access to CEO, minimal bureaucracy • 28 vacation days + 10 sick days • Annual Loyalty Bonus, conferences • Office in Limassol, Cyprus