Head of Operations / Operations Process Manager

Head of Operations / Operations Process Manager at an international iGaming technology company in Limassol, Cyprus. Responsible for auditing and improving operational processes, KPI/metrics, P&L, BI reporting. Competitive salary based on interview.

Role in the commercial department. Conduct audits of current processes, identify bottlenecks, and propose improvements. Build end-to-end processes in a matrix structure, define areas of responsibility, and implement RACI when necessary. Set up a system of KPIs and metrics, conduct regular operational reviews, and manage performance through data. Work with P&L: understand report formation, distribute data collection tasks, and connect financial indicators with operations. Standardize reporting tools: BI dashboards, task trackers, and data sources. Sync with the Commercial Director and COO, provide reports and recommendations.

3-4+ years of experience in operational management within one business area. Experience building processes from scratch and scaling them, especially in startups. Practical experience in FinTech, iGaming, e-commerce, or technology companies. Confident working with metrics and P&L, able to justify decisions based on data. Understanding of organizational design principles and experience in matrix structures. Strong management skills, clear communication, ability to make decisions quickly and negotiate with different teams. English B2 or higher.

Competitive salary based on interview results. Official employment in Cyprus. Comfortable office in Limassol; remote format possible while preparing relocation documents. Relocation support: paid relocation, corporate housing at the start, assistance with adaptation and document processing. Breakfasts and lunches in the office. Compensation for fitness and professional training. Medical insurance. High degree of autonomy and direct interaction with top management.