Head of CRM

Head of CRM position in Limassol, Cyprus (office-based) for an iGaming company. Requires 2+ years as Head of CRM and 5+ years in iGaming. Fluent English. Benefits include relocation support, medical insurance, and more.

Key Responsibilities: - Creating and executing CRM strategies aligned with the company's overall goals, focusing on customer acquisition, retention, and satisfaction. - Analyzing customer data to identify trends, patterns, and opportunities for improvement in customer interactions and business performance. - Working with sales, marketing, customer service, and other teams to align CRM strategies and ensure a consistent customer experience. - Build an CRM team. - Tracking key performance indicators (KPIs) related to CRM, such as customer acquisition cost, lifetime value, and retention rates, and reporting on progress to stakeholders.

Requirements: - At least 2 years of experience as a Head/Director of CRM and at least 5 years of CRM experience in the iGaming. - Experience working with Tier 1 GEOs. - Experience working with B2C products. - Ability to develop and implement effective CRM strategies that align with business goals. - Excellent communication, collaboration, and leadership skills to work effectively with diverse teams and stakeholders. - Ability to manage multiple projects in a fast-paced environment. - Fluent in English (verbal and written), other languages are a plus.

Benefits: - Official employment - Company-provided relocation support to Cyprus. - 24 working days of paid annual leave - 6 days of paid sick leave - Medical insurance - Coffee zone with fruit & snacks available in the office - Corporate Lunch provided by the company - Gym and sports classes