Fraud & Chargeback Specialist

Fraud & Chargeback Specialist for a FinTech project in Cyprus or Latvia. Manage transaction disputes, monitor fraud, and liaise with merchants and regulators.

Responsibilities: - Manage the end-to-end transaction dispute lifecycle, including chargebacks. - Handle disputes through card network platforms, including Mastercom and Visa Resolve Online (VROL). - Monitor transaction activity to identify suspicious payments and emerging payment card fraud trends. - Liaise with merchants to investigate flagged transactions and verify their legitimacy. - Maintain records and prepare reports on confirmed fraud cases and incoming disputes. - Liaise with regulatory authorities on matters related to fraud prevention systems and payment card disputes. - Review and onboard prospective partners' websites. - Develop, maintain, and update internal departmental policies and procedures.

Requirements: - At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management. - Knowledge of Visa and Mastercard rules and requirements. - Hands-on experience with fraud prevention systems and transaction monitoring. - A solid understanding of payment card fraud schemes. - The ability to analyze large volumes of transaction data and identify anomalous activity. - Upper-intermediate English proficiency or higher.

What we offer: - Work in an international environment. - Competitive salary pegged to a hard currency. - Professional growth within a large-scale FinTech project.