Customer Support Operator

Remote customer support operator for an online store. Consult clients on products, orders, delivery, process returns and disputes, work with CRM. Requires good communication skills and PC proficiency.

Responsibilities: - Consult clients on products, orders, and delivery - Receive and handle incoming requests - Assist clients with placing and modifying orders on the employer's platform - Handle issues, returns, and disputes - Work with CRM and internal systems - Escalate complex issues to responsible employees - Maintain a high level of customer service

Requirements: - Proficient oral and written communication - Politeness, attentiveness, and stress tolerance - Ability to work calmly with different clients - Confident PC user - Responsibility and meeting deadlines - Experience in customer support is a plus

Conditions: - Remote work / outsourcing - Opportunities for professional and financial growth KPI: task completion on time, quality of card management, advertising effectiveness, and store performance dynamics.