Customer Service Team Lead (Remote)

Remote Customer Service Team Lead at BizonSnab LLC (B2B, government clients). Responsibilities: client calls, conflict resolution, claims, CRM, team supervision. Salary 80,000–120,000 RUB/month, schedule 5/2 8:00–18:00.

B2B company working with organizations and government customers. Responsibilities: - Call current clients to resolve issues - Manage and maintain the main corporate email - Resolve conflict situations pre-trial - Handle claims: our organization's claims/claims against our organization - Supervise customer service managers - Administrative support: reporting, CRM, interaction with related departments.

Stress tolerance (clients may be emotional; remain calm) Ability to defend one's position and company interests; negotiate needed conditions Communication skills Experience in a leadership position Quiet workplace: PC/laptop, stable internet, headset.

Remote work from laptop Schedule 5/2, 8:00–18:00 Salary from 80,000 RUB net to 120,000 RUB per month.