Client Success Manager — Payments & Platform

NOTA, an international fintech company, seeks a Client Success Manager for B2B clients in payments and platform services. Fully remote, full-time. Contact: *****

Responsibilities: - Manage B2B clients from onboarding and KYC/KYB to launch and first transactions - Understand client's business model and payment needs, select optimal payment flow - Support clients on platform products: accounts, FX, international transfers, payouts, fiat/crypto, API, White Label - Develop clients and help connect additional platform services - Support cross-border payments, including non-standard and manual payment scenarios - Monitor transactions, resolve delays, rejections, and other operational issues - Interact with AML/Compliance, Finance, Legal, Product/IT, and Sales - Participate in launching API integrations and White Label projects - Collect client feedback and contribute to product and process improvement

Requirements: - 3+ years in fintech/payments/banking/FX/Client Success/Account Management - Experience with B2B clients in financial or payment products - Understanding of cross-border payments, SWIFT, SEPA, FX, and settlement - Understanding of KYC/KYB and AML - Experience supporting clients from onboarding to product launch - Ability to translate client business tasks into a clear payment flow - Understanding of API integrations at client and technical team interaction level - Fluent Russian, English B2+ Nice to have: - B2B cross-border payments - Crypto/USDT/USDC - Treasury/FX operations - Mass payouts - API/White Label - Experience with multiple banks and payment providers

Conditions: - Fully remote, full-time - 5-day work week - Work with proprietary fintech platform and international payment infrastructure - Direct interaction with Product/IT, Compliance, Finance, Sales, and management - Opportunity to influence client experience, product, and company processes